In question 7 i was given a scenario where a video of a man saying: Hi there my name is John and i am hoping to save for a car in about a year and wanted to deposit a $20,000 check into my account. Can you help? then I to answer as if I were a teller .
How would you react when faced with an angry, irate customer complaint ?
Fidelity is highly regulated and often times that means saying no. How would you handle saying no to a customer?
Where do you see yourself progressing in a few years
How would you handle a difficult customer?
How much customer experience did I have?
What is your availability?
if I was able to multitask
What does empathy mean to you?
What attracted you to this role?
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