If you were a cereal what would it be? What son would be your theme song
Customer Manager Interview Questions
24,044 customer manager interview questions shared by candidates
The customer tells you the tool is not working correctly, how do you fix it?
At the start of the interview, the first thing he told me about this job was - "this is the easiest role for me to fill. This role is very straight forward. Its the same job you've been doing since (checks my linkedin and references a year I started at one of my jobs). There is nothing special about it. "
I was asked about my experience in my previous roles with process improvement initiatives, and how I used data to prioritize initiatives and monitor their effectiveness.
What is your sales background ?
How do you work cross functionally
Scenario questions and provide examples. Turning a customer into an advocate? Customers at risk of churn, how to convert? Asked about hobbies also was passionate about who the person was.
If you got agent score as NPS = X, Quality = Y, & Time to resolve = Z. What you will do to improve those numbers.
One question, asked several times. "Do you have any other questions ?"
Don't waste your time with these people.
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