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Customer Manager Interview Questions
24,017 customer manager interview questions shared by candidates
You were given an assignment, which tested how much knowledge you have on the subject.
How were they (according to me) training poorly at my then current job? (this was following something I had said earlier)
The interview questions were related to my experience with customer service/support, systems and tools I've leveraged that were similar to the ones being used at Inshur. There were also questions regarding my leadership style and the actions I would take to ramp up a team of customer support agents.
From recruiter: - Tell me how you landed your last job - What was the hardest customer situation you faced? - Why Microsoft? - Why you? From managers: - Tell us a bit about yourself and what do you think you are going to do in this position at Microsoft. - Tell us about the biggest problem with your biggest customer. - What do you know about SAAS and other cloud services? - Tell us about when you were requested to learn something fast? How long did it take you? - If you get the job, what do you think is going to be your biggest challenge? - How were you measured as a Customer Success Manager? What were your KPIs? - What do you think you are going to do in the next 2-3 years? - Why Microsoft?/ Why you? - What cloud software do you know at Microsoft?
Asked about my experience in customer success and situational based questions.
What is your favorite movie?
The People Ops Team has asked you to improve the process of hiring backend Web Developers to decrease the candidate journey time and increase the conversion rate.
What do you think it's important to become a successful CMS?
Past experience as CSM/Ops Manager/PM. Book of business that I handled before. ARR that I got to manage. Impact I was able to make in my previous role.
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