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Customer Representative Interview Questions
84,150 customer representative interview questions shared by candidates
What is Control Panel used for on the computer?
What are your strengths/weaknesses being a call center Rep? what do you consider when you encounter an irate customer?
What is the control panel for on your computer
What's the difference between a cell phone and smart phone
There were targeted questions about what to do when the phone doesn't have internet or can't send messages. Those were the most difficult, but if you know your way around troubleshooting it shouldn't be a problem.
Tell me about a time when you had an irate customer? Describe good customer service? How do you handle a situation when you are going to be late for work? Mock sales / role playing scenario - I was nervous about this but it was fun
Which shift would I be available to work.
My past or current job. But not in detail (like why you left the job)
Example of an unhappy Customer and how you handled it?
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