There were 5 questions and i had the opportunity to re-record several times before uploading. The questions we're...1. What specifically interested you about Telstra retail 2.Talk me through your work experience including likes and dislikes 3.Talk me through a time when when you had to learn a new system, software etc and what did you do to getup to speed with the new system.
When was a time that I found myself in a challenging situation and how did I over come it? When have I had to prioritise and why? Why do I want to work for marks and spencers?
What makes good customer service?
A time you came up with a solution? How did you present it to others?
What are your strengths
Why have you chosen to work for M&S
Which aspect of the job would you find most enjoyable and why? Which aspect would you find least enjoyable and why?
Could you tell me when you were able to find a solution in a customer service interaction.
What do you know about our clients
Why do you want to work for M&S?
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