When have you followed clear instructions to complete a procedure? When have you dealt with an issue with a customer and how did you deal with it? When working in a team how did you communicate with others to complete the task? When have you followed rules and regulations to reduce risk? Why was this important? What might happen if you didn't? Give an example of when you have recommended a digital service to a college and how did this help them? How have you built up relationships with colleagues? Give an example of when you've learned something new about yourself in the job? How did you adapt these skills to other situations? Others but cant remember them.
Customer Service Adviser Interview Questions
1,404 customer service adviser interview questions shared by candidates
No specific questions, assessed on communication in small groups.
Why do you want to work for Education Development Trust?
What 3 things makes a good customer service adviser? When have you had to meet KPIs (deadlines/targets) and how did you overcome hurdles? Why do you want the job?
Competency related - "Tell us of a time you delivered at pace?"
Why did you chose us?
Describe a situation when you exceeded a sales target?
What is my wanted schedule and salary? What is my experience with fashion retail?
tell me about a time you recieved good customer service
Role play not expected at all
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