"As the first point of contact between a company and the client, a customer service advisor must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure."
They ask you to do a role play where you play an advisor and the interviewer plays the client. You are given 5 minutes to read about an insurance plan and learn as much as you can about it, and then the interviewer will ask you questions as if he/she is a client inquiring about the plan.
How do you think you will deal with being on the phone all day? Do you like learning new technology?
My prior experience.
What would make you a good fit for our company?
What background or experience do you have in customer service?
Could you please now present an improvement project that you lead?
What do you consider vip service to be
It was mostly just a conversation on personal, work, and education experiences.
Do I plan on going to University after I finished College?
Can you see yourself running your own business in the future?
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