If a customer called in because their phone isn't holding a charge, what 3 things would you have them check.
Customer Service Advisors Interview Questions
51,252 customer service advisors interview questions shared by candidates
Do you know what safe mode is when a computer is starting up?
Why do you want to work for Apple?
What is good customer service to you? Is it more important to fix the problem or provide great customer service? What kind of questions would you ask if someone said their iPhone wouldn't turn on? How do I delete apps from my phone? I can't log into the wifi?
Why do you want to work for Microsoft? Tell me about a time when you went above and beyond? Tell me about a time when you had to deal wit a difficult co worker or customer and how did you deal with it? Tell me about your self? They might ask you to role play in the group interview and sale something or another person to them as in why should they hire them.
Why would you wanna work for Apple.
Sell this pen to me 1-1 exercise was difficult.
I could not see the interviewers faces, neither could they see mine (their request), that made the interview much more difficult. The questions were situational and difficult to answer in the time given (half an hour)
What are doing our government for society
How would you handle a difficult situation, in which the customer was not pleased?
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