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Customer Service Assistant Interview Questions
2,529 customer service assistant interview questions shared by candidates
Why do you want to work for M & S What do you think would make a good customer experience Tell me about yourself
What your plans for the future?
What is expected of a Customer Service Assistant.
A situation where you were faced with a problem and overcame it.
tell me about a time you had to follow a rule or policy that you didn't agree with
The second part is a role play where you may play the part of a CSM who has a troubled customer. How you react to try to mitigate the problem and uphold the values of the company is of interest. In my case it was an angry customer who had travelled a long way to a theme park only to find that it was closed without notice on the website.
Examples of when you have experienced good customer service
Could you give an example of where you were able to keep your cool in a stressful environment?
what is your availabilty like?
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