Tell me about a time where you had to correct a person on a process, and how you effectively communicated to them. and tell me about a time you gave excellent customer service.
Customer Service Associate Interview Questions
8,829 customer service associate interview questions shared by candidates
Tell me about a time you were criticized, how you responded, and the outcome.
I honestly can't remember. The questions were pretty simple. I had never worked customer service let alone a hardware store so I didn't have experience in those departments.
A whole bunch of...tell me a specific time...
None during initial interview for initial customer service interview.
Why do you want to work for Lowes?
All of the questions were pretty straightforward and to the point.
All the question are situations. If you can think on your feet, it's easy!
Pretty standard questions: how would you handle this or that situation, what would you do if you saw this or that happen, talk about something you did wrong at work and how you addressed it.
If you have dealt with people in any business you should be able to handle the questions. If you get hung up on questions about how to react to predictable sales-oriented positions then you probably don't have the experience or maturity for the position. Don't take it to heart... you might not be a good fit for the profiled skills required.
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