What does great customer service look like and why is it important?
Customer Service Asst Interview Questions
2,529 customer service asst interview questions shared by candidates
Why Marks and Spencer?
Why do you want to work for M&S?
Give an example of when you've worked in a team
During the role play, you act as an advisor helping a customer solve a situation. This could range from finding a product that the store doesn't have or helping them plan a party. (The role plays change regularly)
Tell us about yourself
Describe how you got here today
Describe a time when you inspired someone.
Scenario based on a spillage on the shop floor and a line of customers at the till, what do you do?
How would I sell add on items to customers.
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