I explained the basic steps I follow, such as identifying the problem through user feedback, checking hardware connections, restarting the system, reviewing event logs, and testing network connectivity. I also mentioned that I document the issue and resolution for future reference.
lots about my experience in the field
What is SLA? What is HIPPA
IT Technology procedures, support scenarios, ITIL awareness, BAU SLA management
How do you organise your workday.
How would you solve an issue when someone is unable to use the domain/website?
She asked a lot of questions about the system and the hardware related to the laptop.
1) what is active directory? 2) what is sccm? 3) What are fsmo roles
Basic hardware & Networking also multi function printer
How did I handle an issue with an end user to keep from having a conflict.
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