Why booking.com? What do you think good customer service is? Why do you think customer service is so important for booking.com? Give us an example of when you provided excellent customer service.
Customer Service Executive Interview Questions
1,113 customer service executive interview questions shared by candidates
About my previous work experience
Have you ever helped a caolleage in a difficult Situation?
What is your motivation?
Do you have any weaknesses?
Questions for the interviewers.
Previous experience with customer service.
Describe the role that you have felt most fulfilled in
Tell me about a time when you've had to handle a complaint and how you went about it.
Interviewed by 2 people Some questions were : What is the largest and smallest team you have worked in, What is your communication style What do you know about the role you are applying for. I had researched and had examples ready of what I had achieved around their company values, however I was not asked for any of these. Interview lasted an hour. Did not have the role play as suggested. Was advised I would hear in a few days but that was over a month ago and have heard nothing. I appreciate I didn't get the position as they re advertised it, but a decline email would have been polite. Thankfully I received a better offer from another company.
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