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Customer Service Interviews
Customer Service Interview Questions
As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.
128,196 customer service interview questions shared by candidates
why do u leave u r last job?
Behavioral Questions
What types of attitudes make you angry
What do you know about Nordstrom?
Tell us about yourself.
Can you lift 70 lbs?
Tell me a time when you used your communication skills to influence someone’s decision? Tell me about a time when you had to persuade someone to see things your way?
Name a time you made a mistake? Name a time when you had to make a sudden change? Outcome and Results
How would your supervisors at XYZ company describe you?
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