As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.
A customer calls for a car insurance quote. After giving him all the info. Our quote is less expensive for the same coverage. He thanks you for your service and the quote and says he will think about it and call back because he has been a loyal customer to the other company and he needs to think about it.What do you say to him?
why did u choose this job role?
How do you think we should handle employee theft?
The interview was conducted via phone by HR Recruitment, it took about 30 - 35 minutes. As expected they were all behavioral based questions only 3 towards the end of the interview the remaining time was spent discussing past employment history.
How would you describe yourself? Are you accustomed to multitasking? What brought you to apply to Ross?
they ask about my education and worked experience
Why do you think you are the best candidate for this job?
Do you have a High School Diploma or GED? Can you type 30 words per minute? Do you have basic computer knowledge?
To do with hypothetical questions of customers
language assessment
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