Nothing too scary. Just two or three good questions about problem solving... Discuss a time when you had this sort of problem and how did you handle it? What was the outcome?
Customer Service Interviews
Customer Service Interview Questions
As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.
128,274 customer service interview questions shared by candidates
What are two of your qualities that you feel are your lesser if you had to mention one?
Tell us about a time where you had to fix someone else’s mistake, what did you do to correct it? What was the end result?
Why I chose AMEX?
E.g If the cost of items are $3.75 and customre hands a 10 dollar note what you need to return using the least number of coins. With options in pennies,nickel,dime and dollars.
How would you handle an angry customer
Why would you be a good fit for Uber?
Where do you see yourself in five years?
The recruiter (and I use that term loosely) did not ask me any questions, she talked non stop about the company for about 10 minutes and how the position I was applying for would soon be phased out/relocated to another state and I could either relocate or apply for another position within the company. She did tell me she worked from home in NC which I could tell by the dogs barking in the background.
Name a difficult time when you had to help angry customer.
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