We were given scenarios to read to the group and then explain how we would handle the situation. Then one of the interviewers would challenge your answer.
Customer Service Interviews
Customer Service Interview Questions
As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or "describe a time when..." questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure.
128,274 customer service interview questions shared by candidates
How do you deal with a passenger who is upset?
Why should we hire you?
What are your strengths?
Why should we choose you?
Call center assesment
How would you deal with a angry customer
What are your strongest attributes?
Tell me about a time you handled a irrate customer ?
Do you think it's more important to be respected or well liked?
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