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Customer Service Representative Call Center Interview Questions

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549 customer service representative call center interview questions shared by candidates

Describe a time when you went out of your way to help a customer. Have you ever gotten negative feedback and what did you do? Will you need time off during training (They don't offer this, so if you say yes you are out)? Have you ever had a conflict with a co worker? Have you ever had an escalated customer/What did you do? What is your best/worst quality? Can you sit for extended periods of time?
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Call Center Customer Service Representative

Interviewed at Progressive Insurance

3.8★
Oct 19, 2016

Describe a time when you went out of your way to help a customer. Have you ever gotten negative feedback and what did you do? Will you need time off during training (They don't offer this, so if you say yes you are out)? Have you ever had a conflict with a co worker? Have you ever had an escalated customer/What did you do? What is your best/worst quality? Can you sit for extended periods of time?

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