In question 7 i was given a scenario where a video of a man saying: Hi there my name is John and i am hoping to save for a car in about a year and wanted to deposit a $20,000 check into my account. Can you help? then I to answer as if I were a teller .
How much customer experience did I have?
How would you handle a difficult customer?
There were no questions, it was a group interview.
if I was able to multitask
What does empathy mean to you?
What is your availability?
Tell us about a difficult situation with a customer and how you resolved it.
How to handle escalated customer?
What made you apply to this position?
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