A customer calls in after not receiving his order. You verify his account, verify his order and then review all the elements of the transaction from the order, to invoicing to payment to shipping and re-shipping if necessary to classifying and closing the service call. Can you do all the steps from one recorded instruction before you take the call?
Tell me about a time where a manager wasn't there to oversee you and how you handled your job.
Why did you relocated from your native place to this city? You do have better options available there.
Unexpected Questions in final round
Can you give me an example of a time that you had to go above and beyond for a customer?
Do you have experience working with customers in a virtual setting?
what do you think is the role of CSR like more of sales or customer service?
If a boat goes downstream 72 miles in 3 hours and upstream 60 miles in 6 hours what is the rate of the river and speed of the boat
We are a fully remote office, some people can't work like that, can you?
Question 1: Tell me about yourself.
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