How do you deal with a difficult customer?
Customer Services Manager Interview Questions
2,564 customer services manager interview questions shared by candidates
Name a time you provided good customer service?
what are your values -goals- how long do you see your self here
The hardest question for me was being asked how I would deal with a verbally abusive customer. In the eyes of Wal-Mart, the customers are always right and we give them their way. I do not believe that is fair. None of us are paid enough to take that type of abuse and those types of customers should be removed from the store.
why do you want to work for Walmart?
Tell us about a time when you went above and beyond the call of duty to accomplish a task.
there really wasn't any difficult question in my opinion
Describe how you have handled a difficult situation in three past.
None, my interview was sit down with an assistant manger and discuss who was going to win the superbowl. Was suppose to answer structure interview questions, however it never happened
None were difficult to answer
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