There were targeted questions about what to do when the phone doesn't have internet or can't send messages. Those were the most difficult, but if you know your way around troubleshooting it shouldn't be a problem.
Customer Services Representative Interview Questions
76,767 customer services representative interview questions shared by candidates
Tell me about a time when you had an irate customer? Describe good customer service? How do you handle a situation when you are going to be late for work? Mock sales / role playing scenario - I was nervous about this but it was fun
Which shift would I be available to work.
My past or current job. But not in detail (like why you left the job)
Example of an unhappy Customer and how you handled it?
what to you do in order to understand a person that you are talking to
What about your masters degree?
Do you have any thing that will allow you to miss any days within the next 6 weeks
Please introduce yourself and explain your understanding of banking functions
How would you handle an angry guest
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