Customer Services Representative Interview Questions

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If you were in the situation where you had to call a customer who hasn't paid for their items in months, and she told you that she can't pay for the items (which were beds for her children). She also said that if she returned the items her children would have to sleep on the floor. How would you handle this situation.
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Customer Service Representative

Interviewed at Rent-A-Center

2.8
Nov 19, 2015

If you were in the situation where you had to call a customer who hasn't paid for their items in months, and she told you that she can't pay for the items (which were beds for her children). She also said that if she returned the items her children would have to sleep on the floor. How would you handle this situation.

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