tell about a time when you made difficult decision maybe conflict with manager or when you challenged certain role in a way that saved the bank or customer satisfaction? time when you have utilised customer need and offered product he would benefit from? time when you used your negotiation skills and persuaded one or group to follow your lead? time when you have spotted compliance related issue and how did you act? tell about time when you build and maintain lasting relation with customer ?
about myself,qualification,work experience,my family.
How to deal with an unhappy customer in a situation where the company is actually at fault?
what is your goal to work with us?
Strengths and areas of development
Where do I see myself in 5 years?
tell me a time that you went above and beyond for a customer
How would you handle a customer who yells and swears at you?
What makes you a good candidate for this position?
How did you deal with annoyed client?
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