Conversation with the recruiting team was largely a sales pitch for the company, otherwise mostly basic questions about my experience were covered such as team size, customer lifecycle, leadership style, and revenue responsibility. Upon reading the news of the company's abrupt shutdown earlier this month it's no surprise that my questions about fundraising, burn, revenue retention, and growth were deflected.
How would you approach <insert business challenge>?
Prepare a presentation outlining 1) what the change in strategy should look like for Square 2) the framework you would use to evaluate the various impacts to the business as a result of applying generative AI. Please outline a number of use cases (2-5) for generative AI. In addition to outlining the use cases, develop a financial model to estimate NPV and ROI, using drivers that align to one or more of the use cases mentioned. Please measure use a 3 year time horizon for the business case, and prepare the scenarios below: 1) Base Case: Business case suggests that generative AI should be deployed within Customer Success. 2) Downside Case: Business case suggests that generative AI should not be deployed within customer success 3) Outline a plan for measuring the impact of this change. What variables will you measure? 4) Describe the qualitative impacts the change might have on the business. 5) Given more time and more data, what questions would you explore next?
Q: What was your role post sales with customers?
Could you provide an example of creating and implementing a new process from your past.
What would you plan be for the first 30/60/90 days be?
Give us example(s) of difficult customer and how you turned them in your favor
What was my first job?
What else do you want the interview team to know?
Tell me about your background. Why did you leave your previous role.
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