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Customer Support Engineer Interview Questions
1,126 customer support engineer interview questions shared by candidates
Which site would you prefer to work at?
Give an example of how you troubleshooted a problem.
What is the different between C and C++?
What is the accomplishment at a previous position you were most proud of? What was your biggest failure at this same company, and how would you change to turn that failure into a positive experience.
This is what cisco brings to your plate. What do you bring to Cisco's?
No unexpected questions. The only difficult one - What type of zones in OSPF do you know?
Seems that instead of trying to bring people into Cisco, the interviewers job seems to be to find your weakness and make you feel as if you are an idiot. Team of people trying to find out what you don't know instead of what you know. Most uncomfortable interview i was ever on.
How would you respond to an irate customer?
- STP..the works: BPDUs, RP, DPs etc - DHCP IP helper concept - Mac address, multicast, unicast - some analytical questions..like how to troubleshoot a link down,,,,what steps - project handling skills etc - Some basic BGP and OSPF questions..like AS path number, load balancing OSPF links
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