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Customer Support Interview Questions
14,063 customer support interview questions shared by candidates
Situational questions that are relative to the job.
How do you react when you don't know the answer to a Customer's question?
They asked me how I would handle a difficult customer while staying calm and professional.
The role is required to answer customers' questions all the time, it can be rather repetitive and boring. Will that work for me?
We did more of a mock customer calling trying to connect to wifi.
Tell me about a time you had to creatively solve a problem
Are you looking at other post-graduate opportunities?
A question regarding conflict with colleagues/in the workplace and how it was resolved
I did not find any of the questions to be unexpected, they do ask technical questions just to see your skill level and ability to troubleshoot. I thought it was interesting because they had a computer set up to show them what you would do to troubleshoot customers.
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