There were a lot of great questions during the interview process. They dove into my passion for customer support, my dreams and aspirations, and my technical aptitude.
Customer Support Specialist Interview Questions
2,859 customer support specialist interview questions shared by candidates
Tell me a time you handled a difficult customer.
What is your background in Customer Service?
A lot of behavioral and customer service based questions.
Why customer service? The ONLY question asked during the hour long case study interview by the sales rep. I don't know why you would have a sales rep waste an hour out of their day to sit in on a cs interview, but I digress. Time is money people!
The recorded video itself can be unsettling if you are not used to this type of communication. All questions were fairly easy and none were unexpected.
Name a time you dealt with an angry customer?
Do you know our competitors? Your previous role. Why did you choose Monese.
What was one time you received great customer service?
Tell me more about your day-to-day.
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