What was my customer service background, how much did I know about their publications.
Customer Support Specialist Interview Questions
2,859 customer support specialist interview questions shared by candidates
Honestly, I wasn't asked almost anything. They just asked me to briefly describe my past work experience and the next step was the math assessment
There were some of the standard interview questions like "what was a difficult situation with a customer you had and how did you deal with it", but also some interesting casual ones I didn't expect like "what's your favorite movie" and "what's your greatest fear". It was nice to hear something different than the usual same 5 questions everyone always asks.
All of the questions on the aptitude test.
1. Explain how you would prioritise these tasks: dealing with high mrr customers, submitting documents to government etc
Tell me about yourself
What was my other job experience and why would I be the best Candidate
Why did you apply to our company?
How long do you plan to work here?
What was a mistake/error I made in the last 2 years? How did impact my team? What did I do to correct the action from happening again?
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