Another question you will be asked is what you feel the most important part of an interaction with a potential customer would be. This is very loosely defined and is dependent on your understanding of their values towards the customer experience. They will be looking for a personality trait that defines you as a person as well as how well it meshes with a potential customer.
LRP - JOHN: I recently took a lot of pictures of my son's first birthday and now my memory is full. How do I free some storage?
I just got back from vacation and cannot turn on my phone. I took a lot of honeymoon pictures and I hope I haven't lost all of those memories.
-Explain what you know about the position so far: expectations, pay rate, training period, etc. -Describe a time you were not able to resolve an issue with a customer, and what you did. -Describe a time when you had to receive some feedback from your supervisor. -Explain how a normal work day looks for you. -What is it about Apple that makes you want to work with us?
Role play: Its my birthday and I received Beats by Dre headphones but I don't know how to pair them. How can I connect them via Bluetooth?
What does customer service mean to you?
What is the difference between a hard drive and RAM?
How to deal with confused/angry customers
why do you want to work for microsoft?
Tell me in your own words what the working environment requirements are. Describe the best call scenario as a customer or an agent.
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