1. How would you adapt your communication style to achieve an outcome. C&I 2. How would you adapt your communication skills to influence others. C&I 3. Tell me about a time when you improved customer service by identifying and mitigating risk. DQS 4. Can you describe a time when you have demonstrated exceptional customer service? DQS 5. Can you tell me about a time when you were required to make a quick decision on a complex issue? MED 6. How would you approach making a decision to ensure it was fair and impartial? MED