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      dotloop

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      Customer Service Representative Interview

      Mar 27, 2017
      Anonymous employee
      Cincinnati, OH
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at dotloop (Cincinnati, OH) in Jan 2016

      Interview

      The first step of the interview process is a phone interview to screen whether of not you are potentially an asset. Following the phone interview is an in person interview with the 3 leads of the department. If both parties are interested after this interview you shadow a current employee to learn more about the job before accepting the offer.

      Interview questions [1]

      Question 1

      -What are you communication strengths/weaknesses? -How well do you manage potentially unhappy customers? -What level of expertise do you have with technology?
      1 Answer

      dotloop interviews FAQs

      • Customer Service Representative applicants have rated the interview process at dotloop with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 69.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at dotloop overall takes an average of 16 days.
      • Common stages of the interview process at dotloop as a Customer Service Representative according to 1 Glassdoor interviews include:

        Drug test:  33%

        Presentation:  33%

        Phone interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Support Representative(10) ;
        2. Customer Service Representative(7) ;
        3. Intern(4) ;
        4. Sales Consultant(4) ;
        5. Broker Sales Associate(3) ;
        6. Business Consultant(3) ;
        7. Software Engineer(3) ;
        8. Brokerage Sales Consultant(2) ;
        9. Customer Service Representative - Tech Support(2) ;
        10. Marketing Intern(2) ;
        11. Sales Associate(2) ;
        12. Squash(2) .


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