I applied through an employee referral. The process took 4 weeks. I interviewed at dotloop (Seattle, WA)
Interview
Very long interview process but everyone was super nice. Lots of "What if" scenario questions that they want you to answer in a very detailed in a way, but overall it was a pleasant process.
I applied online. I interviewed at dotloop (Cincinnati, OH)
Interview
Applied online and a phone interview was scheduled with a recruiter a few days later.
The software application looks fantastic and is a tool that no real estate agent should be without.
The recruiter had no warmth or conversation skills. She was reading the questions and typing in part of my answers. There was virtually no interaction or elaboration on her part. It was as if she had a quota to meet and just wanted to get the process over with. When I asked about the culture, she told me to read Glassdoor. That told me that she is as miserable as her voice and demeanor indicated. If a recruiter can't even feign excitement about the company, that is worrisome.
Despite my years of experience working with a SaaS and Fortune 100 clients and my experience in the real estate industry, I got a canned rejection email a few days later. It was clear that the recruiter wasn't really paying attention to what I was saying and just going through the motions.
The pay is $26.39/hour. In my opinion/experience, that is a bit low for having an account list of 100 customers and being required to work downtown with no work-from-home option, mandatory 8-5, and working with GSuite (Google Sheets is a nightmare).
Interview questions [1]
Question 1
How many clients did you have at your last position?
Thank you for your feedback. We strive to create an extraordinary candidate experience and it sounds like we fell short. We see an opportunity to improve and will work to provide a better experience to future candidates. If you have any additional feedback please don't hesitate to reach out to me directly at annie@zillowgroup.com. - Annie Rihn
dotloop interviews FAQs
Customer Success Manager applicants have rated the interview process at dotloop with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 69.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at dotloop overall takes an average of 16 days.
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