Customer Solutions Agent applicants have rated the interview process at eBay with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 54.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Solutions Agent roles take an average of 54 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at eBay overall takes an average of 22 days.
Common stages of the interview process at eBay as a Customer Solutions Agent according to 6 Glassdoor interviews include:
Phone interview: 22%
Skills test: 22%
Background check: 17%
One on one interview: 17%
IQ intelligence test: 4%
Group panel interview: 4%
Other: 4%
Personality test: 4%
Presentation: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at eBay (Draper, UT) in Jun 2015
Interview
The majority of the questions asked were situation based, starting with "Tell me about a time..." so on and so forth. The recruiters that I was in contact with were consistently very professional and informative, while still showing a glimpse of the light-hearted spirit of the company.
Interview questions [1]
Question 1
Tell me about a time when you had to learn something new.
Typical screening questions regarding how you work well under pressure, how you dealt with a customer who had high demands, and how you problem solve on your own. Not very conversational - just tried to get the answers from me to move on to the next.
Interview questions [1]
Question 1
When you were put in a high pressure situation, how did you get to a resolution?
I applied online. The process took 2 weeks. I interviewed at eBay (Austin, TX) in Jul 2015
Interview
Started with phone interview. Then asked to come in for personal interview. Given a tour of facility then sat with current rep to listen in on incoming calls. After, had to take simulation test where you were asked to complete certain task asked by the caller using their system. Having only sat with a rep for 30 min, I was not paying so much attention to have she made necessary changes but more to the call itself. BIG MISTAKE! Being unfamiliar with how their system worked, I did not pass the minimum score they require to move on to the next interview phase.