What are your hobies? tell me about yourself? how does Trojan malware work ? which sandboxing solutions do you have experinces with? is the virus total safe or not? why?
Escalation Engineer Interview Questions
500 escalation engineer interview questions shared by candidates
Have you ever received an escalated customer request and how did you handle that?
For the specific Escalation Engineer role I applied for dealt with iTunes. They wanted to know my knowledge of iTunes. Issues I have ran into with iTunes & my recommendations for improvement
Given this is the very top tier support, customers expect you to be a SME on everything so how would you cover your lack of knowledge
1. strong at ? weak at ? 2. background introduction 3. If good at communication. 4. Willing to take challenge? 5. How to do team work.
Question: Tell me about yourself
The hardest questions I got was related to the project. The team knew the software at a very high level
- AAD connect issues and troubleshooting - Sync issues for AAD and AD - Exchange questions - ADFS scenarios with O365 - O365 identity Questions
How to troubleshoot connectivity in Azure
I was asked questions based on Kubernetes, Docker and Linux. In managerial round, I was asked questions based on various scenarios during my tenure in previous organizations and customer handling.
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