There were no questions except for what kind of work would you like to do. Assist a financial advisor with their daily tasks like copying, printing etc. Not a good option for anyone higher than a freshman or someone who would be looking to work for free
How would this position benefits you?
why you want to be fsr? why leave previous job
Sales experience and achieving sales target experiences
Why work for CIBC?
Have you ever met your target and how did you meet it?
First questions was ok such as tell me about your most recent experience how did you capture clients and achieve your sales targets. Tell me a hard situation you were sucessed. After that started behaviour questions and was the worst part. A lot of massive questions and real simulations such as: how would you approach to a client or non client yet and tell him about our products? Real simulation with the manager.... he was the client and had already a credit card... how would I convince him to get cibc's card. What would I do if a client started to screaming in the Branch? And what if the client was not calm yet? And the last and worst: what would I do to convince a client to buy for example $20,000 in a FX if he just wanted $5,000?
Tell me about your business development practices
Tell us how would you resolve an issue with co-worker?
- How would you incorporate client relationship management into fsr role - Other behavourial and situational based questions - If working on a task how would you take up accountability for that ? -------------------Most Important---------------- Sales Role Play - FSR (you will be given 5mins to read and analyse) You will act as FSR and the hiring manager will act as a new client and Employee of cibc where you would help to open a new staff account for Payroll purposes. You will be evaluated on your Communication Skills, Professionalism, ability to uncover clients potential financial needs as well as influencing skills. Tips: - Understand who the customer is i.e. kyc details, Ask Questions - Listen for Verbal Queues. this will help you uncover immediate and / or future opportunities or referrals - Take charge of the conversation
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