All of the questions are basically the same as the video interview. The only different one that I heard was . If you were on a 12 hr flight who would sit next to and why?
Flight Attendant Interviews
Flight Attendant Interview Questions
Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation.
Flight Attendant Interview Questions & How to Answer
Question 1
Question #1: This job involves a lot of time away from family and friends. How would you handle this?
How to answer
How to answer:The hiring manager is evaluating whether your attitude and soft skills suit the job duties. Handle this question by showing key competencies from your work experience, such as independence, motivation, and adaptability. For instance, talk about working long-haul flights with different cabin crews, connecting remotely with your family and friends, and enjoying your flight attendant job.
Question 2
Question #2: A passenger wants a different seat because they do not want to sit with the person next to them. How do you handle this?
How to answer
How to answer: An efficient flight attendant improves the experience and safety of customers. Show the hiring manager that you can use your customer service, communication, problem-solving, and conflict resolution skills to achieve this. Talk about empathizing with the customer, looking for a suitable seat, and enabling them to change seats.
Question 3
Question #3: A customer is refusing to follow the rules. How do you handle this?
How to answer
How to answer: The hiring manager is evaluating your problem-solving and conflict resolution skills, as well as your dependability. Handle this situational question by proposing a strategy that includes using your active listening, verbal communication, and empathy skills to de-escalate the situation and calm the client. Also, propose communicating the importance of obeying the rules and helping the customer to understand how they affect their safety and the safety of others.
20,539 flight attendant interview questions shared by candidates
VI A time you received exceptional customer service What excites you about moving to a new base tell us about how you adapted to a difficult situation? Possible Random Questions For group interview- What makes AA stand out from other airlines ?( something along those lines) Have you ever recognized someone for exceptional customer service? What does customer service mean to you? Tell us about your last travel journey who I would choose to fly with for 12 hours and why? why is a uniform important? >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 1 on 1 Questions Tell me about yourself Why do you want to leave your current job your hobbies do you work better as an individual or a team do you have any tattoos, or facial piercing ?
How many days are in a week?
What motives you to come to work besides money?
What kind of environment do you enjoy working in?
Questions were geared toward the S.T.A.R. method. Situation Task Action Result.
Why do you want to be a flight attendant?
What does "flyer friendly" mean to you?
seems they ask everyone this ....... fill in the blank, i am challenged when customers are ________? Say something positve folks! I said < unhappy as it allows me to utilize my customer service skills, by providing exceptional service!
Why United?
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