My favorite question/answer was regarding being asked to relocate immediately after training. I am the MOST excited for this part. So, I knew my enthusiasm came through.
Flight Attendant Interviews
Flight Attendant Interview Questions
Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation.
Flight Attendant Interview Questions & How to Answer
Question 1
Question #1: This job involves a lot of time away from family and friends. How would you handle this?
How to answer
How to answer:The hiring manager is evaluating whether your attitude and soft skills suit the job duties. Handle this question by showing key competencies from your work experience, such as independence, motivation, and adaptability. For instance, talk about working long-haul flights with different cabin crews, connecting remotely with your family and friends, and enjoying your flight attendant job.
Question 2
Question #2: A passenger wants a different seat because they do not want to sit with the person next to them. How do you handle this?
How to answer
How to answer: An efficient flight attendant improves the experience and safety of customers. Show the hiring manager that you can use your customer service, communication, problem-solving, and conflict resolution skills to achieve this. Talk about empathizing with the customer, looking for a suitable seat, and enabling them to change seats.
Question 3
Question #3: A customer is refusing to follow the rules. How do you handle this?
How to answer
How to answer: The hiring manager is evaluating your problem-solving and conflict resolution skills, as well as your dependability. Handle this situational question by proposing a strategy that includes using your active listening, verbal communication, and empathy skills to de-escalate the situation and calm the client. Also, propose communicating the importance of obeying the rules and helping the customer to understand how they affect their safety and the safety of others.
20,539 flight attendant interview questions shared by candidates
Are there 24 hours in a day?
What excites you most about moving to a new city after training?
Group Questions: - Who's your most influential person in your life - If you can travel anywhere, where would it be and why? - What's your most embarrassing moment? Face to Face Questions: Why GoJet? Why do you want to be a flight attendant? Do you have reliable transportation within hour and a half of the airport?
Tell me about yourself? How has your work history prepared you to become a Spirit Airlines Flight Attendant? What would you say is a weakness? How would you handle a situation in which a passenger refused to hang up while take-off was pending? Tell me a time in which you received great customer service? Tell me a time in which you had to adapt to a new changing environment?
Tell me about a time you inspired a team?
How would you handle seeing a co-worker being rude to a passenger? Why work for Transat specifically?
Why do you want to be a flight attendant?
We strive on core values and one is achievement. Can you tell me how achievement played a role in your past experiences?
Name a time you made a mistake at work. How did you correct it and show accountability?
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