Using the STAR method to answer questions
Flight Attendant Interviews
Flight Attendant Interview Questions
Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation.
Flight Attendant Interview Questions & How to Answer
Question 1
Question #1: This job involves a lot of time away from family and friends. How would you handle this?
How to answer
How to answer:The hiring manager is evaluating whether your attitude and soft skills suit the job duties. Handle this question by showing key competencies from your work experience, such as independence, motivation, and adaptability. For instance, talk about working long-haul flights with different cabin crews, connecting remotely with your family and friends, and enjoying your flight attendant job.
Question 2
Question #2: A passenger wants a different seat because they do not want to sit with the person next to them. How do you handle this?
How to answer
How to answer: An efficient flight attendant improves the experience and safety of customers. Show the hiring manager that you can use your customer service, communication, problem-solving, and conflict resolution skills to achieve this. Talk about empathizing with the customer, looking for a suitable seat, and enabling them to change seats.
Question 3
Question #3: A customer is refusing to follow the rules. How do you handle this?
How to answer
How to answer: The hiring manager is evaluating your problem-solving and conflict resolution skills, as well as your dependability. Handle this situational question by proposing a strategy that includes using your active listening, verbal communication, and empathy skills to de-escalate the situation and calm the client. Also, propose communicating the importance of obeying the rules and helping the customer to understand how they affect their safety and the safety of others.
20,539 flight attendant interview questions shared by candidates
They presented different in flight scenarios and you had a multiple choice of answer
Why do you want to be a flight attendant? Describe a day that you went above and beyond for a costumer Tell about your current job Tell me a day that you need to make a quick and important decision at work
What would you do if a passenger with a broken leg is seated by the emergency exit?
What will you bring to Air Canada? What is good customer service? There is no space for a passengers luggage. What do you do? Tell me about a time when you made a unhappy customer happy? Tell me about a situation where you had to do teamwork and had difficulties? How did you resolve it? WHEN YOU ANSWER THESE QUESTIONS MAKE SURE YOU TALK ABOUT HOW IMPORTANT CUSTOMER SERVICE IS BECAUSE AIR CANADA IS ALL ABOUT CUSTOMER SERVICE. AND IF THEY ASK ANY SITUATIONAL QUESTIONS ALWAYS RESPOND BY SAYING YOU WILL BE POLITE AND APOLOGIZE ! AND AT THE END ASK THEM QUESTIONS such as what do you like most about working with air Canada. Stay confident and be prepared and you will do great!!!! :)
How do you normally respond if you don't know the answer?
You have a good friend that you had not seen in a long time. She starts to tell you about the bad experience that she just received from your company & that her day was not going well, then she ask you for a drink would you give it to her?
What would be the most difficult part about being a flight Attendant
describe a time you had an upset customer. why were they upset and how did you resolve it?
Name a time you messed up at work and how you redeemed yourself?
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