What would you do should a passenger ask for a beverage that was out of stock?
Flight Attendant Interviews
Flight Attendant Interview Questions
Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation.
Flight Attendant Interview Questions & How to Answer
Question 1
Question #1: This job involves a lot of time away from family and friends. How would you handle this?
How to answer
How to answer:The hiring manager is evaluating whether your attitude and soft skills suit the job duties. Handle this question by showing key competencies from your work experience, such as independence, motivation, and adaptability. For instance, talk about working long-haul flights with different cabin crews, connecting remotely with your family and friends, and enjoying your flight attendant job.
Question 2
Question #2: A passenger wants a different seat because they do not want to sit with the person next to them. How do you handle this?
How to answer
How to answer: An efficient flight attendant improves the experience and safety of customers. Show the hiring manager that you can use your customer service, communication, problem-solving, and conflict resolution skills to achieve this. Talk about empathizing with the customer, looking for a suitable seat, and enabling them to change seats.
Question 3
Question #3: A customer is refusing to follow the rules. How do you handle this?
How to answer
How to answer: The hiring manager is evaluating your problem-solving and conflict resolution skills, as well as your dependability. Handle this situational question by proposing a strategy that includes using your active listening, verbal communication, and empathy skills to de-escalate the situation and calm the client. Also, propose communicating the importance of obeying the rules and helping the customer to understand how they affect their safety and the safety of others.
20,539 flight attendant interview questions shared by candidates
A time when you had to be safe. What did you do and how did it turn out?
What would make you a good flight attendant?
2.) How do you work with a challenging work deadline or goal? How do you work through it?
They DON'T drug test you that day... they send you to Seattle for that; and most of you will be sent home at lunch...which is around noon after the group interview. They kept the 17 people for the one-on-one interview's. For me to walk out with over 100 others people that were very HIGHLY qualified made me not feel as bad...but still I was very frustrated. Then to top it off....you can't re-apply for the flight attendant position for 1 year....that is HORRIBLE to make these very QUALIFIED people wait that long to try again.
What would you do if a child is kicking seat in front of him and laughing. His parents are sleeping so they don't know what's going on.
1. We're excited to get to know you. Can you share a few highlights from your resume? 2. Please share with us why you want to work at Alaska Airlines as a Flight Attendant. 3. Alaska Airlines' mission is to have the best people, provide the safest and best service for the best value to each customer each day. What part of your mission resonates with you most and how will you contribute to our success? 4. Our fun loving, energetic and adventurous personality comes from our Alaska spirit as does our customer service. Tell us about a time when you exceeded a customer's service expectation. 5. Tell us about a time when you received negative feedback from an unhappy customer. What was the situation and how did you turn it around? 6. Tell us about a time when you were part of a team that experienced conflict. How did you handle the situation and what was the outcome? 7. As a Flight Attendant, you will have a varied schedule requiring you to work weekends, evening, and holidays. How are you prepared to meet the demands of this challenging schedule? 8. Safety is #1 here at Alaska Airlines. Tell us about a time when you took action to ensure the safety and security of others. What was the situation and the outcome?
Why do you want to become a flight attendant?
Tell us about a time where you had fun on the job.
Tell us about a time when you provided exemplary customer service?
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