You are preparing the cabin for take off, during the cabin walk-through, you notice a passenger on their cellphone. This is strictly against regulation. You approach the passenger and ask to please stow the cell phone during takeoff. The passenger become agitated and indicates that they do not wish to comply with our request. What would you do in this situation, and why would you take this approach?
What am i going to do when i see passenger leaving the loptop on the table?
Logic - hit or miss - I applied 8 times - 6 interviews - finally got hired - Luck or meant to be. I go with meant to be
What would you do to descalate an argument between two passengers?
What wouuld you do when ........?
Why do you want to work for Delta?
What is a difficult situation that you’ve been in?
1. Why Delta 2. Tell me about a time you had a difficult customer and how did you handle it? 3. If you had a coworker that was not doing their assigned job how will you handle it. 4. Tell me about yourself 5 Tell me about a time you presented good customer service.
Situational and previous job experiences
Customer spills drinks how do I help
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