Mainly based on Amazon Principles
Fraud Investigation Interview Questions
291 fraud investigation interview questions shared by candidates
You will be asked about your investigative skills, as well as abilitiy to take ownership.
Why are you here?
Has there been a time you made a wrong call and if yes, how did you fix it?
What are LV values
Tell me about a time when you have exceptional customer service.
In the screening round, they asked about my experience, the responsibilities I handled in my previous roles, and the technologies I worked with.
- they asked value based Qs - tell us about a time you gave someone difficult feedback - why would you like to join the fraud team? - Case scenario qs were asked ---> -- if a customer is reported for a purchase scam from another bank, what will you look out for? what qs will be asked? how will you review the account for indicators of scam? --- if a monzo customer is a victim of scam, what information will you ask in order to send to the other bank? --- if you see a potential scam you are not familiar with, how will you investigate the scam case? --- if a customer is getting scammed consistently, what can we do for the customer?
What is the biggest lesson you have learnt? Not in those words but it was along those lines.
Describe a time where you encountered an issue with a customer and how did you resolve it.
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