Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.
Tell me about a time when you had to work with someone completely different from you. How did you adapt to collaborate better? How do you handle irate guests? Give me an example. Tell me about your first job in the industry. What did you do to learn the ropes? Give me an example of when you had to suddenly perform under pressure. What happened and how did you handle it?
Tell me about a time you disagreed with a company policy that was changed?
Many formal job related questions.
Tell about a time when you were able to make an angry guest happy
How have you prepared for this position?
Tell me about a time you had a difficult situation at work?
Word that describes me and if I volunteer where or when
Tell us why you applied for this position
Have you ever worked in hospitality industry before? Ever worked front desk or night audit? How do you deal with conflict? Your escalation management technique/process?
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