One question she asked me was to give her an example of some time in the past where I had an unsatisfied guest and how I handled the situation.
Front Desk Agent Interviews
Front Desk Agent Interview Questions
Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.
2,847 front desk agent interview questions shared by candidates
What interested you in ideal image? Why should we pick you over other applicants?
What do you like and not like about when your supervisor is on vacation?
Describe a time when you encountered a problem guest.
Experience
Why Fairmont? Which Hotel and why?
Situational questions about a time you dealt with conflict and a time when you exceeded a guest expectations.
How do I like to spend my free time
Very common questions: how would you act in this situation, what would you do if...
I have past hotel experience so she didn't ask any typical interview questions. Just about my past experience and what I was looking for in this job.
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