example of dealling an angry customer
Front Desk Agent Interviews
Front Desk Agent Interview Questions
Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.
2,847 front desk agent interview questions shared by candidates
Why do you want to work here?
Why do you want to work for marriott?
Describe a time when you handled a difficult customer.
easy questions
Why Hospitality?
Tell us about a time you exceed a guest expectations.
Name a time when did something at work that was not asked of you?
Tell me about a time that you had to work with someone difficult?
If you had to choose between 2 employees for a promotion, how would you choose? (An odd question considering I wasn't applying for management)
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