They basically look for one's ability to cope with stress..
Front Desk Agent Interviews
Front Desk Agent Interview Questions
Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.
2,847 front desk agent interview questions shared by candidates
Prior experience for customer service. Communication skills.
Past jobs
Where do you see yourself in five years?
"Name a time you had to handle a difficult customer?" "Describe a time you went above and beyond for a customer?"
The only question they asked me was my goals. They also asked me what schedule I could work. That's about it.
Should we treat a Diamond Member with more respect and attention than a walk-in?
How well do you work under pressure?
What would your old boss say are your attributes?
how do you handle gossip?
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