What experience do you have in the service industry?
Front Desk Agent Interviews
Front Desk Agent Interview Questions
Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.
2,847 front desk agent interview questions shared by candidates
What are 2 things you like to do outside of work?
how will you help the company
There really weren't any difficult questions. I went in prepared and had questions ready myself.
What is your weakness?
Describe a time you had to disappoint a customer. What could you have done differently?
What is your biggest weakness?
define luxury? what is one luxurious thing you own
What would you do if you had an irate guest? When have you gone above and beyond for a guest? Have you and a manager ever disagreed on something and how did you move past it? Why Marriott? Tell me about yourself? STAR questions...
is there an instance where you felt you went above the call for customer
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