customer service
Global Customer Support Representative Interview Questions
70 global customer support representative interview questions shared by candidates
Be prepared with answers to describe your personality, why the company should hire you, and how would you expect yourself to be in 3 to 5 years in the company. Basically everything is quite general.
individual roleplay
None of the questions were difficult or unexpected. Most followed the standard script with a few situational questions to test your customer service skills. Many dealt with how you would react to an angry customer, what to do when you're not sure of the answer to a customer's call, and how you react to stress.
In your opinion, what's a good customer service
I don't remember any particular questions; it happened in 2013, for fox's sake!
Why Bloomberg? Why this position? What do you think will be the biggest challenge for you in this position? Asked about my experience in my resume . The things you regret the most. What kind of manager do you want to work with? What will you do if you don't agree with your manager? Any question ?
simulate customer support calls / chat
Why should we hire you?
Do you have any experience with an irate client, and how did you deal with it?
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