- What do you know about our company? - What do you think the role will involve on the daily? - Can you describe a time when you have dealt with someone who was emotionally distressed? (We would be most interested to hear an example of someone who is not a close friend or family member). How did you help them through this situation? How did you feel after the situation? - How would you deal with an angry/abusive caller? - Our company is like a big family. What can you bring to a team? - What are your greatest qualities? - What type of role are you looking for- Full-time/Part-time , Days/Nights etc. They also went into alot of detail about what the training process looked like, how they would assess you prior to beginning working solo, how payscale and hours work, how rotas are organised etc. They provide a lot of really helpful information. The entire call/meeting is not solely question based. I felt like they valued me knowing all of the answers to my questions, just as much as they wanted answers to theirs. They don't sugarcoat how difficult the job is, and how challenging it can be, and no stone was left unturned in terms of knowing what the role entailed. I feel ready to start my training with full knowledge of the companies plan for me, where the job can progress to, and what I am likely to expect.
