The third scenario is a customer who is threatened with legal action because he didn't pay a doctor bill, but the customer is angry because he's had to call in multiple times and has not gotten assistance. Acknowledge his fear. Apologize for the failure in the company's process. Take ownership of the issues by letting him know that you will be his point of contact going forward, handling all issues and seeing them through to the end.
Role playing. How would I treat client with questions about a certain disease. Encouraged to think out of the box regarding possible follow-up and other requirements (not disease based).
How would you explain the internet to a alien from outer space?
How would you deal with someone who would could not provide an answer or resolve to?
Name your top qualities
They asked me my weakness and how I plan to improve on it.
Do you work well under pressure?
I had to account for every little hole in my CV, back to hone I was 22 (I am now 43)
Tell me about a time when you had to make a quick judgement, what did you do and why?
How available are you?
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